Application
This unit describes the skills and knowledge required to install, configure and support a desktop and workstation operating system in a networked environment.
It applies to individuals with competent technical skills employed in Information and Communications Technology (ICT) support roles or similar.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
1. Prepare to install a desktop operating system | 1.1 Determine desktop applications and feature requirements according to organisational requirements 1.2 Determine licensing, data migration, hardware and system requirements according to organisational requirements 1.3 Implement local data backups according to organisational and technical requirements |
2. Install desktop operating system | 2.1 Install and upgrade desktop operating system and applications according to task requirements 2.2 Configure and connect network settings and workstation according to task requirements 2.3 Patch operating system and applications according to task requirements 2.4 Restore local data to new workstation |
3. Configure desktop environment | 3.1 Configure required hardware devices 3.2 Administer user environment according to task requirements 3.3 Create file and directory structure according to task requirements 3.4 Configure access to external data and desktop applications according to business requirements |
4. Operate command line interface | 4.1 Open command line interface and run commands and scripts according to task requirements 4.2 Manipulate command line files according to task requirements |
5. Configure desktop security | 5.1 Modify default user security settings according to organisational policies and guidelines 5.2 Modify file and directory ownership, permissions and password security 5.3 Configure and implement security settings for desktop applications according to business requirements |
6. Monitor and test desktop | 6.1 Test desktop environment functionality and performance according to organisational requirements 6.2 Diagnose and rectify desktop operating errors according to task requirements 6.3 Document desktop environment and lodge with required personnel according to organisational policies and procedures |
Evidence of Performance
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
install and configure at least one desktop operating system, including user accounts, file and print services and security
perform backup and recovery, monitor and troubleshoot the desktop environment for one desktop operating system
document the finalised process.
Evidence of Knowledge
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
features of desktop operating systems, applications, compatibility issues and resolution procedures
configuration requirements of a desktop environment
file naming conventions related to selected operating system
network protocols and transmission control protocol or internet protocol (TCP/IP) network connectivity
operating systems and their functions, including file system, memory management and process scheduling
printer driver and queue management
process or task management, including process termination
tools available for remote assistance and administration
troubleshooting tools and techniques, including network diagnostic utilities and remote assistance and administration tools
user account, group and password administration and guidelines for selecting a secure password
file system navigation and manipulation utilities
software and hardware manufacturer and user licensing.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
a site where server installation may be conducted
relevant server specifications, including:
cabling
local area network (LAN)
diagnostic software
switch
client requirements
wide area network (WAN) service point of presence
desktop workstations
required regulatory documentation that affects installation activities.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Foundation Skills
Numeracy | Analyses and demonstrates an understanding of numerical test measurements to evaluate workstation performance |
Oral Communication | Uses listening and questioning techniques to confirm information and requirements using industry for intended audience |
Reading | Identifies and interprets technical material, organisational policy and regulatory information to determine job requirements |
Writing | Prepares documentation detailing finalised process according to specified requirements |
Problem solving | Makes decisions that demonstrates an understanding of implications of legal and regulatory responsibilities related to own work |
Sectors
Networking